FAQ
About Installation
⭐Does my order included installation kits?
Yes, Screws and Chains are provided for each order as default installation kits. If you need Nails and Wire Ropes instead, please inform us.
⭐How can I hang my neon signs?
Luckyneon signs can be easily and safely installed in 10mins. Mounted / hanging installation are optional. Installation units are included. We send you a super simple screw kit with every piece, or you can add command stripes to your order at checkout. Choose where you want it, hang it up and plug it in! Any doubt with installation please feel free to contact us.
About Product
How are LuckyNeon light signs made?
LuckyNeon signs are handcrafted by our qualified professional team. With low energy LED tube and latest technology, we ensure you will receive a high-quality, long-lasting neon sign. Each custom neon sign is made from sturdy acrylic backing instead of breakable glass. The luminous glow comes from eco-friendly LED lights inside instead of gas/mercury.
⭐I'm not in US, how can i custom my plug / other accessories?
At our custom neon sign generator, you can choose your plug. For our pre-designed product, there no plug list for option, BUT DONT WORRY, if we see your order is to other countries (eg: AU, CA), we will make the plug as your destination countries standard plug.
What is LED Neon Flex light?
LED Neon Flex is one of the most versatile commercial lighting products on the market today. LED lighting products are smaller, lighter than old neon lighting. Moreover, this new light source reduces power consumption while delivering significantly greater lighting.
LED Neon Vs Glass Neon, what’s the difference between traditional glass neon and LED neon?
1. LED neon lights are brighter than glass neon light fixtures. They provide uniform, dot-free soft light that is dispersed evenly across your space.
2. LED neon lights are available in a number of colors like red, yellow, blue, green, neutral white, cool white, and warm white colors.
3. LED Neon Flex is flexible and easy to cut, bend, and shape; unlike glass neon, which requires experience to produce, shape, and install.
4. LED Neon Flex is safe for the environment and the public as it contains no toxic materials like mercury, which is found in glass neon.
5. LED Neon Flex has only normal AC voltage considerations and is safer when turning on/off the light.
6. Our LED Neon signs available with clear, colored, or UV printed acrylic backgrounds.
How much does a Custom Neon sign cost?
Neon Sign cost varies depending on sign size and design complexity. Our custom made neon signs are very affordable with our factory price that others can not beat.
Why custom neon signs form LuckyNeon cheaper?
LuckyNeon is a neon sign manufacturer which have branches in China, Unite States and UK. We can custom neon signs for you with factory price.
Is LuckyNeon light signs safe?
Yes, our neon signs are handmade with LED flex neon light, do not contain gas or mercury, work with 12 Volt DC Power Supplies Adapters, no risk when the light turn on. There is no glass in our neon signs. The LED Neon will not overheat and more energy efficient than traditional glass neon signs.
What Neon light color can I choose?
We have a total of 25 colors to choose from. 11 of these are white when the sign is turned off and colored when the sign is switched on. The remaining 10 colors come with a jacket which is a cover that goes over the tube so that even when the sign is turned off it still shows its color (just not as bright).
If you want to keep a certain color when the neon lights are off, you can choose orange, baby pink, green, hot pink, blue, red, purple, lemon yellow, ice blue, yellow, warm white. If you need a white jacket when the logo is off, we suggest you can choose white orange, white yellow, white pink, white green, white blue, cold white, white red.
About Shipping
⭐How long will I receive my neon signs?
Our neon signs are handmade with the best quality, normally it takes 4-10days for production and 3-7days for delivery; Urgent order service is available, contact us for help.
What shipping method do you use?
Express like DHL/Fedex/TNT is our first choice for fast delivery and reliable services.
I'm not in US, do i need to pay shipping cost?
LuckyNeon ship worldwide and offer free shipping to most countries. If you're in other countries (eg: Japan, Singapore etc) and need to pay extra shipping cost, it will list at checkout page.
About Returns/Claim
⭐What happens if my neon sign arrives damaged?
Please open your parcel immediately after receiving it. Damage, if any, contact our sales and send us detailed pictures of the damages, after reviewing we will give solution at the first time.
Can I return my neon sign if it turns out bad quality?
All our product are tested for quality and packed well for delivery; 1 year warranty is offered for your order; If any problem for using the product, contact our sales after receiving product for timely help. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Disclaimer
Neon signs are sculpted by hand, there is no moulding or machine to bend the glass tube. For this reason, we can't guarantee that each neon will be 100% same as the pictures presented in our website.
